PreferPay FAQs
Prefer Pay FAQ’s
Q: Is the payment portal secure?
A: The payment portal has privacy and security safeguards in place to protect your information. The payment portal also conforms to industry security standards (such as: requirements of the Gramm-Leach-Bliley Act (GBL), the Payment Card Industry Data Security Standard (PCI-DSS) and the rules governing the ACH Network (NACHA).) Always remember to only log on to the payment portal from a personal or non-public computer.
Q: Why am I having trouble logging in?
A: Please ensure the information you are entering is correct and that you are logging in within 7 days of receiving the email.
Q: Where can I find information about the payment methods being offered?
A: Each payment method has a "More Info" link located at the bottom the payment tile. Please click on the link to obtain a description of the how the payment method works.
Q: How will I know that I have completed the process?
A: A payment receipt page will display after you have submitted your payment and you will receive a confirmation email as well.
Q: How long do I have to complete the payment method selection?
A: You will have 7 calendar days to submit through the online portal process. After 7 days, your access will expire, and a check will be issued and mailed to the address you provided to Graham Health Service.
Q: My address that is displayed in the payment portal is not correct.
A: If you have chosen check as your payment method, you can update your address in the payment portal that you want the check mailed to.
Q: The name displayed in the payment portal is incorrect.
A: Please contact Graham Health System Customer Service to make any corrections. You can email [email protected] or call 309-647-5240 extension 2268.
Q: Can I change my payment method?
A: Once you have completed the payment method selection process, it cannot be changed.
Q: How long will it take to receive my payment?
A: The time to receive your payment depends on the payment method selected. Direct to Debit Card is the fastest method, which could be received in as fast as 30 minutes, whereas check could take up to 10-15 days depending on mailing times.
Q: When I try to access the payment portal, I am receiving a page that says I am locked out.
A: You have exceeded your login attempts with incorrect information or your site access has expired. Your check has been mailed to the address you provided to Graham Health Service.
Q: I have not received my payment.
A: If you have not received your payment within the quoted timeline for the payment method, please contact Graham Health Service Customer Service. You can email [email protected] or call 309-647-5240 extension 2268.
Q: Can I access this site from my mobile device?
A: Yes, you can access the site from your mobile phone or personal tablet to select your payment method. For security purposes, it is recommended that mobile phones and personal tablets should have a firewall, as well as antivirus software installed. Message and data usage fees may apply, check with your wireless provider for more information.
Q: Is there a limit to the amount I can be paid by each payment method?
A: Financial Limits for Each Payment Type are:
- Check: No Limit
- Direct Deposit: No Limit
- Direct to Debit: $125,000
How We are Serving You:
Having COVID aggravated my COPD which led me to Graham Cardiovascular & Pulmonary Rehabilitation. When I started in February, I was on a 50 foot oxygen cord. Since starting my workout, I can now do most of my exercises without oxygen. I would recommend this program to anyone. This program get me back to chasing my grandkids around again.Bob Laird