Patient Rights and Responsibilities
In accordance with Graham Health System’s Mission and Values, CMS Conditions of Participation, The Joint Commission and any applicable laws, the employee’s and medical staff are committed to providing services to each individual who may be sick or injured regardless of age, race, color, ethnicity, religion, sexual orientation, gender identity or expression, language, socioeconomic status, physical or mental disability or the ability to pay.
Every employee and medical staff member is responsible to ensure all patients are provided their rights at all times. Every patient or their legal representative shall exercise these rights while receiving treatment or care within any Graham facility without discrimination, harassment, abuse, coercion or retaliation.
At Graham, we value your rights as a patient and your decisions regarding your health care. The Graham Health System Patient Rights and Responsibilities describe both our responsibilities as a provider of care and your responsibilities as an active participant in your own care.
We consider you a partner in your hospital care. When you are well-informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. This hospital encourages respect for the personal preferences and values of each individual.
While you are a patient in the hospital, your rights include the following:
- You have the right to considerate, safe, and respectful care.
- You have the right to be well-informed about your illness, possible treatments and likely outcome and to discuss this information with your doctor. You have the right to know the names and roles of people treating you.
- You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.
- You have the right to have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor.
- You have the right to privacy. The hospital, your doctor, and others caring for you will protect your privacy as much as possible.
- You have the right to information about pain and pain relief measures and to know that pain relief is an important part of your care.
- You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.
- You have the right to review your medical records and to have the information explained, except when restricted by law.
- You have the right to expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits, and alternatives. You will not be transferred until the other institution agrees to accept you.
- You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers, or insurers.
- You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.
- You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.
- You have the right to know about hospital rules that affect you and your treatment and about charges and payment methods. You have the right to know about hospital resources, such as patient representatives or ethics committees, that can help you resolve problems, grievances and questions about your hospital stay and care.
You have responsibilities as a patient. You are responsible for providing information about your health, including past illnesses, hospital stays, and use of medicine. You are responsible for asking questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment, you are responsible for telling your doctor. You have the responsibility to report pain and participate in your pain management plan.
This hospital works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being considerate of the needs of other patients, staff, and the hospital. You are responsible for providing information for insurance and for working with the hospital to arrange payment, when needed.
Your health depends not just on your hospital care but, in the long term, on the decisions you make in your daily life. You are responsible for recognizing the effect of life-style on your personal health.
A hospital serves many purposes. Hospitals work to improve people’s health; treat people with injury and disease; educate doctors, health professionals, patients, and community members; and improve understanding of health and disease. In carrying out these activities, this institution works to respect your values and dignity.
How We are Serving You:
Angels in Scrubs! We brought my mom to the ER in October 2021. Those doctors and nurses listened, responded with care and concern for her condition and our extended family situation. My mom was placed on the first floor and she received wonderful care. I cannot express my appreciation and respect for all the the doctors, RNs, CNAs, Social Workers, housekeeping, Dietary and so many other hands. Not only helping her with daily personal needs, helping me with a difficult family situation, and handling medical needs of many others. They responded with compassion and professionalism. I leave here today with my mom, in Awe.Denise Cogo